Terms

and

conditions

You are required to pay a deposit of £50 to secure your occasion date in my diary for all wedding cakes. Please note this is a non-refundable deposit and will be deducted from your final invoice.

 

The remaining balance needs to be received in full at least 7 days before the occasion or wedding day. Payment can be made via the invoice using the PAY NOW button, all billing information can be found on your invoice.

 

Should we be unable to make your cake or cater your wedding i.e due to illness or other unforeseeable circumstance your deposit will be fully refundable as well as any other monies paid towards your event. 

 

The terms of the contract will be on your deposit invoice. By paying the deposit you are agreeing to our terms of service. Only when we have received the £50 deposit will your date be reserved.

 

We shall amend your deposit invoice with your cake specifications once consultation has been finalised. We appreciate that some customers like to add or alter the services they require from us so we can be flexible with the invoice and send it out after all options are included.

TRANSPORTATION & STORAGE

Customers can collect their cake from us in Aylsham or Norwich for free. They are made to be pretty sturdy and well dowelled but are still made from sponge so every effort should be taken to avoid sudden movement or unreasonable tilting. We recommend a flat surface like a footwell or boot, not a car seat. Taller or tiered cakes are best transported in a van or flat based vehicle. We tend to deliver wedding cakes as we can set them up at the venue too.   

 

We do not advise refrigerating cake; cool room temperature is best. However, in extremely high temperatures, we advise cakes with chocolate sails or buttercream cakes to be kept in the fridge.

 

Please ensure you handle our cakes from the base only as any pressure on the side of the box could result in damage to the decoration.

 

If the cake is cut then please keep wrapped in cling film, or in tuppaware and eat within a couple of days. Cake not cut will last up to a week if kept cool but not refrigerated (unless it contains real fruit. In which case will need to be consumed within 48 hours) 

 

If you collect a cake from us you will be asked to check the cake before leaving the store. This is to say you are happy with the cake as it leaves our shop and it meets your expectations. Please note that cakes damaged in transport are not covered by us.

BOOKING AND CONSULTATION

We will need the following information at the time of your booking...

 

Name of bride and groom

Date of event

How many guests you would like us to cater for/cake must serve

Location and Venue Address

The service you require

 

We shall then arrange a date and time for a consultation in our Aylsham Showroom. Appointments can be any time Monday to Friday. We are a working bakery, if your preferred date is not available we shall offer alternatives.

The consultation will last approximately 1 hour, please feel free to bring any images or ideas with you at this point. Although I do not like to make replicas of other baker's cakes inspirational images are helpful. At least 1 week before your booking we need to know your choice of 4 of our cake flavours you would like to try. Please not consultations are for up to 2 people and include the tea for two, cake and hours chat. They cost £20. You can either enjoy your cake with a cuppa or take it away for later.

 

Some naked and semi-naked cakes will not need a design consultation but samples can still be made. These will be charged at £12

© 2019 Charlie Buchan.

Ophelia Weddings.

Market Place, Aylsham NR11 6EH

 contact@opheliaweddings.com

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