Please read the below Terms and Conditions carefully. If you require any assistance or have any questions please contact me
DEPOSIT You are required to pay a deposit of £50 to secure the date of your event. Please note this is a non-refundable deposit and will be deducted from your final invoice. By paying the deposit you are agreeing to our terms of service. Only when we have received the £50 deposit will your date be reserved.
SAMPLES Each year I will make a selection of our favourite cakes. They will be seasonally themed and available four times per year. Please see the table below for flavours and dates. A sample box is costed at £30 and includes 4 cupcakes and 2 traybake. The boxes can be collected from either branch of Biddy’s Tea Room (15 Lower Goat Lane Norwich, NR2 1EL or 16 Market Place Aylsham, NR11 6EH) They cannot be posted. If you would like to receive a sample box then kindly let me know the date you would like to pick the box up as well as the branch. Samples will only be available for those who have paid beforehand. We can make a gluten-free or vegan box however we cannot do a mixed box. Spring Summer Autumn Winter
CONSULATION All consultations will now be held via zoom on Tuesdays or Thursdays 10am to 5pm. I have an evening slot available each week for anyone who cannot make the day. Consultations are 40 minutes long. They will cover the size, locations, dietary requirements, decorations and any additionals required. To make the most of your consultation please email me any inspirational images you may have collected, colour schemes or themes that will help me understand your theme. Consultations are included with the purchase of a cake. After your consultation, I will be able to create a price quote based on your individual requirements.
PAYMENTS The remaining balance needs to be received in full at least 1 month before the event day. Payment can be made via the invoice using the PAY NOW button, all billing information can be found on your invoice. All payments (deposits, samples, cake and amendments) are to be made via credit or debit card through the invoices. No direct bank transfers or cash, please.
CANCELLATIONS Should we be unable to make your cake or cater your wedding i.e due to illness or other unforeseeable circumstances your deposit will be fully refundable as well as any other monies paid towards your event. We shall amend your deposit invoice with your cake specifications once the consultation has been finalised. We appreciate that some customers like to add or alter the services they require from us so we can be flexible with the invoice and send it out after all options are included or make amendments at a later date. If you no longer require your cake from us we will do our best to rearrange it. Minus the £50 save the date deposit. If we are unable to rearrange or you do not wish to do so then the below payment breakdown will apply. Up to 6 months before your event deposit only 6 months to 3 months before your event 40% of the total bill 3 months to 1 month before your event 60% of the total bill 1 month or less 100% of the total bill Transportation and Storage
TRANSPORTATION & STORAGE Customers can collect their cake from us in Aylsham or Norwich for free. Please note we can only offer collection on one-tier cakes. They are made to be pretty sturdy, and well dowelled, but are still made from sponge so every effort should be taken to avoid sudden movement or unreasonable tilting. We recommend a flat surface like a footwell or boot, not a car seat. You must use air con where you have it and keep the inside cool. Do not leave your cake in a car for any length of time unattended. Cakes taste best at room temperature, however, for storage and transportation purposes do keep your cake refrigerated. Any cakes with chocolate sails or fresh fruit will need to be kept cool at all times. Please do not put a cake by a heat source like a radiator, direct sunlight or a window. And be particularly mindful of marquees or tents where the temperature can rise. Please ensure you handle our cakes from the base only as any pressure on the side of the box could result in damage to the decoration. If the cake is cut then please keep wrapped in cling film, or in Tupperware and eat immediately. Cake not cut will last up to a week if kept cool and stored in a Tupperware. Cake can also be frozen to enjoy later. If you collect a cake from us you will be asked to check the cake before leaving the store. This is to say you are happy with the cake as it leaves our shop and it meets your expectations. Please note that cakes damaged in transport are not covered by us. Dowels, flowers and decorations must be removed before serving.
ALLERGIES AND DIETARY REQUIREMENTS We can cater for all sorts of dietary requests. However, it is important to note that our kitchen contains the following known allergens and as a result, we cannot guarantee ‘free-from’ status. I can assure all customers that the utmost care is taken when baking your cake and all surfaces are cleaned down, specific utensils used and allergens kept away from the space. Cereals containing gluten, eggs, fish, milk, mustard, nuts, peanuts, sesame seeds, soya.